It has been long a policy of Banks to cross sell to their customers. In fact, it’s one of the reasons I use internet banking. I get fed up of refusing Insurance, ISA’s or currency for Europe – depending on the day of the week. It was a good reason to stop going into a branch.
But I needed to pay a cheque in a few weeks ago to a well known High Street Bank – it was a reasonable amount – although after paying tax it wasn’t exactly life changing. But the cashier was perplexed by it. I thought for a few moment that it was forged – or was payable to Mickey Mouse? But it wasn’t.
He asked me very politely why I wanted to pay it into the particular account. Why? Because I chose to do so. He then disappeared – to reappear with the Bank manager. She was equally polite. Asking the same question. Why?
I began to feel guilty. But insisted I was a (nearly) responsible adult and knew what I was doing. ALthough secretly I may have had some doubts.
It seemed they wanted me to pay it into their supa-duper-mega-wonga-earning-no.54 account. Which was better than the one I had.
I refused. And for my insistence had to fill a form in – absolving them of all liability for my apparent stupidity. I’m sure I actually signed as such, viz. I acknowledge I am a complete numpty.
And then this week, I took a call from my internet based bank (the one I communicate through my computer to). They wanted to see me. To chat about my account. Which was not a great one apparently … Kind of them to point it out – but I’m now getting fed up of them cross selling at every level.
I think they think they’re being helpful. I just feel harassed.