Pretty soon the collection of CD’s I have will have outgrown the corner of the house assigned to its storage. I’m not sure how many there are – it would take too long to count…
Although I have the majority of my collection on Apple iTunes (c.55,000 tracks of music) I wanted something a little more permanent. As I recently had a Birthday (which I have tried to forget) there seemed a good opportunity to get a Brennan JB7 – a music machine which rips your music into MP3. By all accounts it was a good solution – except for the fact that I would have to manually load all of my CD’s again.
So last month I started the process – with the intention then of storing my CD collection away. But it all went wrong, quickly. The CD mechanism broke and the unit had to go back after 10 days. Brennan did include a compliment slip saying “Mechanism replaced”. Never apologise, never explain then?
Then I started to notice that the CD register didn’t recognise quite a few of the tracks – and simply labels them “Track 1″ – which isn’t helpful for searching.And it got worse as I found so many albums unrecognised. Thus making a long process worse! I did email them and they replied 9 days later explaining that “they realised it was complex to rename tracks” (presumably for non-technical people like me). I don’t need patronising.
So, I now have a USB keyboard plugged into the unit whilst I have to rename hundreds of tracks.
It’s a great bit of kit – and looks cool. But it is proving painful. And they need to sort their customer service out.