Amazon – not so prime?

You might recall that I have been using ‘drone’ technology for some time. These amazing little machines are science fiction dream toys. But they are far from toys. I have had a drone for around 18 months. I have started to experiment with 3d building modelling – more on that later!

dji-mavic-livestream-cover-1200x640

My first drone has seen better days. It may have had a few ‘heavy landings’. When DJI announced a new mother-ship (the DJI Mavic Pro) back in September I ordered one – via Amazon. The delivery date quickly slipped from 4th November to mid- December. This was not the fault of Amazon – DJI had clearly completely underestimated demand.

Last week I had a note that the drone was to be delivered on Saturday. And it did arrive – in part. The part included propellers, batteries and the charger. But sadly, no drone. What then happens is a long and painful battle with a computerised call-centre system. What has happened is that Amazon have split the pack of drone and ‘kit’. I know this because the nice lady operator told me she had just bizarrely spoken to someone who had the opposite parts to me – a drone but no batteries!

What then happens is frustrating beyond belief. I must return the ‘part’ for a refund. And Amazon have decided not to supply the DJI drones any more (due to the delivery problems). So, I must now order direct and go to the back of the queue. This is ‘unfortunate’ and Amazon are sorry, really sorry.

The tough part to this is that this is an Amazon error and the systems they have simply cannot deal with anything outside of the computer screen that run their business. After a bit of a fight they have added 30 days to my Prime membership. But that will only eat into my new wait time of 8 weeks from DJI.

Amazon is great for stuff when it is simple – but like most of these big organisations it is almost impossible for them to intervene on a human level. They could have put together the two parts when they got them back. That was not an option.

UPDATE… Thanks to my cousin John in Abingdon I now have a Mavic Pro – via Maplin. Fantastic customer service – they had a handful of machines in on Tuesday and I managed to snaffle one. Not had a chance to fly it yet…

Advertisements