As shop that sells nothing?

When Steve Jobs set out to build an Apple store he created something that didn’t have selling at its heart – it was about the user experience. Of course it has been phenomenally successful. In fact the 5th Avenue store in New York (a few blocks from where I pen this post) holds the record for the most profitable shop in the world on a sales per square foot basis.


But down in Soho there is something afoot which might even shock Apple. In an Apple store there is the experience and the sale alongside. But their fiercest rival, Samsung, has opened a store which sells nothing! In fact they give stuff away. T-shirts with your own print design, coffee and cookies.

The shop is perfectly laid out in what can only be described as lifestyle vignettes. There are sofas, chairs, TV’s, a photo booth, a coffee bar, high benches and lots of ‘white space’.

You are encouraged to wander and engage (for points!) with staff. They are expert, the experiences are all about their equipment – as you would expect. But there is no hard sell. In fact there is no sell at all. They want you to enjoy the place.


Samsung spend four times the amount Apple do on marketing – and whilst they have a wider range of products this seems to have been reflected in this ‘store’.

This a fascinating concept and perhaps Shop 3.0.

Of course I have touched on their product range before and I think they have edged the iPhone 5 with the Galaxy 3. Places like this can only help cement a rosy future.

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