When I was in New York a few weeks ago – we had a slight issue with the taxi transfer from JFK airport. There is a fixed price to Manhattan of $52 plus tolls. You can transfer cheaper (by the skytrain and subway or by a shared bus) but after a long flight it is usually easier and quicker to grab a cab. We have never had an issue…
This particular taxi driver though had clearly identified tourists and must have had a bad day. He did;t speak. But he did manage when we went through the midtown tunnel to press the ‘toll’ button twice – $11. I questioned him and he apologised for his error…
He then made the journey as quick as he could – driving like a man possessed.
The final straw was that he claimed the street we were staying on was closed due to roadworks and tried to drop us ‘a few yards’ from the hotel. All very plausible – but were were at least tow blocks and ‘go around the block’ was the option. I refused his kind offer. The road wasn’t closed. He didn’t get a tip but I did get his details.
And I complained to the New York City Taxi and Limousine Commission (which is suitably called ‘TLC’). It was an on-line form. Two days later they called me and asked me some questions and asked whether I would be prepared to appear ‘in person’ or by telephone conference. My preference was ‘in person’ but as it tuned out it wasn’t necessary.
Last week i heard that the case had been put to the driver and he had pleaded guilty – and had been fined.
I get nothing from this – but hope that he might just think about such actions in future. Doubtful, but I felt better!