Last week I bought some new shiny iPad pro’s for the office. Three of them. The only place I could get them was John Lewis.
Delivery was arranged for Saturday at my local Waitrose – which was convenient. I paid on my John Lewis credit card. It all seemed so simple until I got a call from John Lewis.
Initially I figured this was John Lewis Financial Services – checking that it really was me spending on my credit card. I have no issue with this. It gives you some comfort that they are keeping an eye on unusual spending. Alas it was not them – it was the actual John Lewis.
I am hugely suspicious of the calls that start with, “I need to take you through security”, my stock response is to ask them for the password…
But this didn’t work – they were insistent to the extent that if I didn’t play ball this was a quick route to no iPad Pro. The whole conversation though was fraught – especially when they asked me why I wanted to buy them. Trying to avoid using foul and abusive language I volunteered that it was absolutely none of their business. None. The lady was unhappy about the response – but eventually moved onto the next question – about my inside leg measurement or something.
This really is as bizarre a situation as you can get. Clicks and bricks is an interesting concept. I get the security check on my card, but this intrusive, inconvenient and irrelevant approach puts me off using their service. When I collect the goods I have to provide them the card I used to purchase and a form of ID. What else do they really need?
I have thought for a long time that John Lewis (or Jessops as I still call it) has gone downhill. This incident does not change my view.