I have to travel on business to Jersey at the end of the month with a colleague. We have clients in St Helier and we need to see them about a number of their property assets. Last time they came to us – it is our turn to go to them.

After having booked two flights for a day trip (It is a long day!) we, unfortunately heard form the client that he had been called away unexpectedly. We needed to re-arrange for two days later.

I have no issue with paying the difference in the flight costs – in this case £9.00 for each of us. I don’t even mind if Fly BE needed some recompense for some sort of administration fee. But the latter was £140. This is nothing short of outrageous. The whole change was done by me on-line. There was no necessity to speak to anyone. I did the work – a few clicks and a credit card number.

I do realise that there will be plenty of small-print which if I could be bothered to read I would be proven to be required to part with cash for a minor change. But the costs are disproportionate. The airline have lost nothing – we are still flying with them – just 48 hours later. It’s the same time flights from the same airport.

The flights were not cheap – £275 each – now that climbs to nearly £360! And we don’t have guaranteed seats or any baggage allowance…

It does leave a sour taste when you know you have been ripped off. Well and truly.